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Our terms and conditions

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General


Grace Darling Holidays (The Company) acts entirely as a Booking Agent. It arranges bookings and reservations of holiday accommodation as Booking Agent for the Owners of the holiday homes.

 

 

Formation of contract


A binding Contract between the Holidaymaker and the Owner of the holiday accommodation (The Property Owner) shall be entered into upon the Company issuing the holiday confirmation form as Agent for the Property Owner.

 

 

Damages

 

All damages or breakages must be reported as soon as possible. Guests are responsible for paying for all damages or breakages.

 

 

Over-occupancy

 

The maximum occupancy is as stated on each property. You are not allowed, without the express consent of the owner to allow extra guests to be accommodated. (Infants under 2 years do not count to maximum occupancy)

The owners reserve the right to terminate your stay, with no refund if you are found to be over-occupying any cottage.

 

 

Payment


Bookings and reservations shall only be negotiated by the Agency on payment of a deposit. The deposit payable shall be 30 % of the holiday price, plus the £30 booking fee. The balance shall be payable eight weeks before the commencement of the holiday. If the Holidaymaker books the holiday less than eight weeks from the commencement the full holiday charge shall be payable on sending the booking form to the Company. Receipt of any deposit shall not constitute acceptance of any booking until confirmation has been sent. All payment, unless otherwise specified, shall be made payable to Grace Darling Holidays and sent to - Grace Darling Holidays, 29 Lynedoch Street, Glasgow G3 6EF.

 

We accept payments by cheque, bankers draft, internet banking, credit and debit cards. Please note that to recover the charges made by the credit card company, we levy a 3% surcharge to all credit card payments. We charge a flat fee of £1 for each switch or debit card payments.

 

To pay by internet banking:

Account Name: Bamburgh First Ltd trading as Grace Darling Holidays

Sort Code: 83-21-08

Account No: 10494019

 

Please add either your name and cottage or booking reference.

 

For overseas transfers:

BIC: RBOSGB2L

IBAN; GB24RBOS83210810494019

 

Please make all cheques payable to Grace Darling Holidays and send to 29 Lynedoch Street, Glasgow G3 6EF.

 

 

Cancellation


If you cancel your holiday for any reason you must telephone the Company and also send written notification. Your cancellation will be acknowledged by the Company in writing. You are still liable for any outstanding balance on the due date.


Cancellation Charges - Within 8 weeks of arrival date cancellation fees are 100%.


Outwith 8 weeks the deposit (30% of total rental) + the booking fee and any admin fees are forfeit


The Company strongly recommends the Holidaymaker has some form of insurance. Once a booking has been confirmed by the company it can only be changed to another date, providing the property is available and the Owner is agreeable to the change. An administration fee of £30.00 will be payable. The holiday can only be changed to another property by treating the original booking as a cancellation.


 

Alternative accommodation


In the unlikely event that the Company shall be unable to arrange the holiday accommodation requested by the Holidaymaker, the Company shall arrange alternative accommodation of similar type and standard and in a similar location. If the alternative accommodation is not acceptable to the Holidaymaker, the Company shall refund in full all monies paid.