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Superb self-catering holiday cottages in Northumberland and Fort Augustus

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Frequently asked questions

 

If you have any questions concerning our cottages and holidays, take a look at the list below as we may have already answered them here of you. If you can't see the answer you are looking for then dropping us an email or give us a call on 01665 721 332.

 

Q. How do I find my cottage?

 

The location of your cottage is indicated on the Grace Darling map which can be reached through a link on the cottage page. From here you can determine your precise route using the ‘Get Directions' button.

 

 

Q. When should we arrive and depart?

 

We will contact you before your arrival date to arrange key collection. Check in time is 16:00 and we would like for you to vacate the property by 10:00am on the morning of departure. Early arrivals and late departures may be possible for a fee at the last minute. Please call us to check if this is possible on 01665 721 332.

 

 

Q. Who do I contact if any maintenance is required in my cottage while on holiday?

 

Our friendly staff are always on hand in case of any maintenance issues. Just call our office on 01665 721 332 or if it is out of office hours please call 01665 721 332 and an emergency contact number will be provided and help will be on its way.

 

 

Q. Is smoking allowed in any of the cottages?

 

No, all of  the cottages are strictly non-smoking.

 

 

Q. Are pets allowed in the cottages?

 

Many of our cottages allow dogs and this is clearly indicated on the information panel. However dogs are not permitted on the furniture or in the bedrooms. They must not be left unattended in any property and we ask that you respect your neighbours.

 

 

Q. How should we report damages or breakages

 

All breakages or damages must be reported immediately on 01665 721332 or 01665 721790. The holidaymaker is responsible for all costs incurred to replace broken or damaged items. Grace Darling Holidays and or 'The Cottage Owner' reserve the right to charge the holidaymaker for all costs.

 

 

Q. Which is the nearest Hosptial/Dentist/Police Station?


NHS 24 - 08454 24 24 24
Dentist's Surgery (Alnwick) - 01665 602 151
Broomhill Police Station, Morpeth - 01670 760 328

 

 

Q. Are towels, linen, pillows and duvets supplied?


Your cottage will be fully made for you on arrival. Bedding and linen is always provided and most provide bath towels. Please check the details listed on the cottage you are booking. If you have any special requirements, please let us know before you arrival and we will be happy to accommodate you.

 

 

Q. Do you accommodate young children and babies?


Yes, Grace Darling Holidays can supply you with a wide selection of children's items from travel cots (although you will need to bring your own bedding) , highchairs, baby baths , toys, children's games and DVDs. Please let us know which items and you would like at the time of booking or give us a call and we can arrange for these to be supplied in advance.

 

Q. Will you clean my cottage while I'm on holiday?


If you require any amount of cleaning throughout your stay then we will be more than happy to help. Please be aware that there will be an extra cost per clean. For guests who are staying with us for two weeks or longer, we are happy to provide you with towels and bed linen after the first week.

 

Q. Can you recommend a good insurance company?


Yes, we recommend the N J Heritage Partnership Ltd who can offer guests of Grace Darling Holidays discounted rates on their holiday insurance. For a free quote, please click here.

 

 

Q. Where is the nearest supermarket?


The nearest supermarket is the CO-OP in Seahouses, just three miles from Bamburgh. There is also a Morrisons and a Sainsburys in Alnwick, a twenty minute drive away. Asda, Tesco and Food Heaven will do home deliveries to the cottages in the area. You can place an order online and usually pre order up to 3 weeks in advance. In Bamburgh there is also a greengrocers, the famous Carters butchers and a couple of hamper shops which sell fresh local produce and sandwiches.

 

 

Q. Where are the nearest pubs and restaurants?


Bamburgh village has some great pubs and restaurants, there are also a few nice hotels which you can have a family meal or just sit at the bar. Please try The Castle, The Lord Crewe, Victoria Hotel and The Mizen Hotel. You will not be disappointed.

 

 

Q. Do all the cottages have wood burning stoves?


Although many of the cottages do contain wood burning stoves, unfortunately not all of them do. Please check the contents of each cottage on its page if you require one.

 

 

Q. Is fuel provided?


Yes, electricity, oil and some cottages will even supply logs for the fire - please ask about individual properties.

 

 

Q. What do we do if we have any problems ?

 

It is unlikely, but if you feel that you have a genuine complaint in respect of any aspect of your holiday home, then this should immediately be reported to Grace Darling Holidays. We will always endeavour to resolve the matter and refer it to the cottage owner. Complaints must be reported immediately and we will not address any issues raised on departure or after your return home.